Support

Contact

Email support@copycut.it, or use Settings → Contact Us in the App: it fills in your App version and device for you, which helps us find the problem faster.

Pro and purchases

I bought Pro but it isn’t active

Open the Pro page in the App and tap Restore Purchases. Make sure the device is signed in to the same Apple Account you used to buy it.

How do I get a refund?

Purchases are made through the App Store, and Apple handles payment, cancellations and refunds. Request a refund from Apple at reportaproblem.apple.com or through Apple Support. We don’t receive payment details and can’t issue refunds ourselves. More in the Terms.

Is Pro a subscription?

No. Pro is a one-time purchase: you pay once and nothing renews.

Your data

My stats aren’t on my other device

Stats, custom sets and mnemonics sync through your own iCloud. Check that both devices are signed in to the same Apple Account with iCloud turned on, then open the App on both.

How do I delete my data?

Deleting the App removes its data from that device. To remove the iCloud copy, go to iOS Settings → [your name] → iCloud → Manage Storage → Atomic Tab. Details are in the Privacy Policy.

How do I change my ad choices?

In the App’s Settings, open the ad consent options. Tracking permission is in iOS Settings → Privacy & Security → Tracking.